This Shipping Policy explains how Treenava processes, ships, and delivers orders within the Netherlands. We aim to provide clear and transparent information about shipping costs, processing times, delivery estimates, and order cut-off times.
Effective Date: September 29, 2026
Treenava currently ships physical products within the Netherlands only.
We do not currently offer delivery to destinations outside the Netherlands.
Treenava offers free standard shipping throughout the Netherlands.
No standard shipping charge is added for eligible orders delivered within the Netherlands.
Standard shipping is free for deliveries throughout the Netherlands.
Orders are generally processed within 1 to 3 business days.
Processing takes place Monday through Friday, excluding applicable public holidays.
Orders placed on weekends or public holidays will begin processing on the next applicable business day.
The daily order cut-off time is 10:00 AM Central European Standard Time (CET).
Orders placed before the daily cut-off time will generally enter processing according to our normal processing schedule.
Orders placed after 10:00 AM CET will generally begin processing on the following business day.
10:00 AM CET is the daily order cut-off time. Orders placed after the cut-off are processed starting on the next applicable business day.
Once an order has been processed and dispatched, standard shipping transit generally takes 3 to 5 business days.
The estimated total delivery time is 4 to 8 business days.
This estimate combines approximately 1 to 3 business days for order processing and 3 to 5 business days for shipping transit.
Orders generally arrive within 4–8 business days after the order is placed, subject to processing, carrier transit, weekends, public holidays, and circumstances outside Treenava's reasonable control.
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please carefully check your delivery information before completing your order.
If you notice that an incorrect or incomplete address was provided, please contact Treenava as soon as possible.
Once an order has entered the shipping or fulfillment process, changes to the delivery address may not always be possible.
Delivery estimates are provided for guidance and may vary because of circumstances outside Treenava's reasonable control.
If your order has not arrived within the expected delivery period, please contact our support team with your order information.
If your package appears to be lost, arrives damaged, or does not arrive within the expected delivery window, please contact Treenava promptly.
We may request your order number and relevant delivery information so that we can review the shipment and, where appropriate, contact the relevant delivery service.
All delivery times stated in this Shipping Policy are estimates and are not guaranteed delivery dates.
Delivery may take longer because of circumstances such as carrier delays, severe weather, public holidays, transportation disruptions, incorrect delivery information, or other circumstances outside Treenava's reasonable control.
Treenava will make reasonable efforts to process orders according to the timelines stated in this policy.
If you have a question regarding shipping, delivery status, processing time, or your order, please contact Treenava using the contact information below.
Please include your order number and the email address used for your purchase so that we can identify your order and assist you efficiently.
For questions regarding shipping, delivery, or your order, please contact our support team:
Review Treenava's other policies and legal information using the links below.