Frequently Asked Questions

What is Treenava?

Treenava is an online store offering physical products through a simple and convenient online shopping experience. We provide product information, secure checkout, delivery, and customer support for customers in the Netherlands.

Where does Treenava operate?

Treenava currently serves customers in the Netherlands. Orders are delivered within the Netherlands.

How can I contact Treenava?

You can contact our support team by email at info@treenava.shop , by phone at +1 (209) 298-3224 , or through our Contact Us Page .

What products does Treenava sell?

Treenava offers physical products selected for everyday use. Product availability, specifications, materials, dimensions, and other details are provided on the individual product pages.

Where can I find product specifications?

Product specifications and available details can be found directly on the relevant product page before placing your order.

Are products always available?

Product availability can change. If a product is available for purchase on our website, it can generally be ordered through the checkout process, subject to stock availability.

How do I place an order?

Select the product you want, add it to your cart, proceed to checkout, enter the required information, select your preferred payment method, and complete your purchase.

Can I cancel my order?

If you need to cancel an order, contact us as soon as possible. If the order has not yet been processed for shipment, we will make reasonable efforts to accommodate the cancellation.

Can I change my order after placing it?

Please contact customer support as soon as possible if you need to change an order. Changes depend on the processing status of the order.

What payment methods do you accept?

Treenava accepts Credit Card, Debit Card, and Google Pay through the available checkout options.

View our Payment Policy

What currency are prices shown in?

Prices on Treenava are displayed in Euro (€ / EUR).

When will I be charged?

Your selected payment method is charged when your order is processed through our secure checkout.

Is checkout secure?

We use a secure online checkout process designed to protect your payment and order information.

Where do you ship?

Treenava currently ships orders within the Netherlands only.

How much does shipping cost?

We offer free shipping throughout the Netherlands.

How long does delivery take?

Orders are generally delivered within 4 to 8 business days. This includes approximately 1 to 3 business days for processing and 3 to 5 business days for transit.

How long does order processing take?

Orders are generally processed within 1 to 3 business days.

What is the daily order cut-off time?

The daily order cut-off time is 10:00 AM Central European Standard Time (CET) .

Where can I read the full shipping information?

For complete information about processing and delivery, please visit our Shipping Policy .

Can I return my order?

Eligible purchases may be returned within the applicable return period and subject to the conditions in our Return Policy.

View our Return Policy

How long do I have to return my order?

Treenava accepts eligible return requests within 28 days of receiving your order, subject to the applicable return conditions.

Can defective products be returned?

Yes. Treenava accepts returns for defective and non-defective products, subject to the applicable return conditions.

Is there a return shipping fee?

A fixed €7.00 return shipping fee applies to eligible returns.

Is there a restocking fee?

A fixed €7.00 restocking fee applies to eligible returned orders, subject to the applicable return conditions.

When will I receive my refund?

After the returned product is received and inspected, the refund will be processed within 7 business days.

View our Refund Policy

How is my refund issued?

Approved refunds are generally issued to the original payment method used for the purchase.

What if my product arrives damaged or defective?

Contact our customer support team as soon as possible with your order information and details of the issue. We will review the matter and provide the appropriate resolution under our return and refund policies.

Contact Customer Support

How can I reach customer support?

Email us at info@treenava.shop or call +1 (209) 298-3224 . You can also use our Contact Us Page .

What are your customer service hours?

Our listed business hours are 9:00 AM to 5:00 PM. Messages received outside business hours may be answered on the next available business day.

Do you offer live chat?

Live chat availability may depend on the website's current support configuration. You can always contact us by email or through our Contact Us Page .

Where can I read the Privacy Policy?

You can read the complete Privacy Policy on our website.

Where can I read the Terms of Service?

You can review our Terms of Service for information about using our website and placing orders.

Where can I read the Legal Notice?

Our Legal Notice contains additional business and website information.

Where can I find all website policies?

You can access the relevant policies using the links below or contact us directly if you need assistance.

Shipping Policy | Return Policy | Refund Policy | Payment Policy