Welcome to Treenava. These Terms of Service apply to purchases made through our online store and describe the terms applicable to customers ordering physical products for delivery in the Netherlands.
Effective Date: September 29, 2026 | Last Updated: September 29, 2026
By accessing Treenava, browsing our products, creating an account, or placing an order, you agree to these Terms of Service and the other policies published on our website.
These Terms are intended to apply to online sales of physical products to customers in the Netherlands. Mandatory consumer rights under applicable Dutch and European law are not excluded or restricted by these Terms.
You agree to use the website only for lawful purposes and in a way that does not interfere with the operation of the website or infringe the rights of Treenava or third parties.
Customers may be able to create an account or complete an order as a guest. If you create an account, you are responsible for keeping your login information confidential and for activity carried out through your account.
Treenava sells physical products through its online store. We aim to provide accurate descriptions, specifications, images, and product information.
Minor differences in colour, appearance, or presentation may occur due to screen settings, manufacturing variations, or product-specific characteristics.
Products are subject to availability. If a product becomes unavailable after an order is placed, we will contact the customer and provide an appropriate solution in accordance with applicable law.
Product prices on Treenava are displayed in Euro (€ / EUR).
Applicable taxes and other mandatory charges are presented during the purchasing process where applicable.
If an obvious pricing or technical error occurs, Treenava may contact the customer before fulfilling the order to clarify the correct price or offer cancellation where permitted by law.
Customers can select products, add them to the shopping cart, enter the required information, select a payment method, and submit the order through the checkout process.
After an order is submitted, Treenava will send an order confirmation to the email address provided by the customer.
The order confirmation contains relevant order information such as the products ordered, price, and delivery information.
Treenava currently accepts the following payment methods:
Payment information is processed through the applicable payment service providers and secure payment systems available at checkout.
Treenava does not intentionally store complete payment card details on its own website servers.
Treenava currently provides delivery within the Netherlands.
Orders are not currently offered for delivery outside the Netherlands unless otherwise stated on the website.
Treenava offers free shipping throughout the Netherlands.
Orders are generally processed within 1 to 3 business days.
Orders placed before the daily 10:00 AM CET cutoff are generally processed according to the applicable business-day schedule.
The estimated transit period is generally 3 to 5 business days.
The estimated total delivery period is generally 4 to 8 business days, excluding circumstances outside our reasonable control.
Delivery estimates are not guaranteed delivery deadlines unless expressly agreed otherwise. If an order is not delivered within the applicable legally required or agreed period, customers retain their rights under applicable law.
For consumer purchases, the risk of loss or damage generally remains with Treenava until the product has been delivered to the customer or a third party designated by the customer, except where applicable law provides otherwise.
Customers are responsible for providing accurate delivery information. If incorrect information causes a delivery problem, Treenava may contact the customer to arrange an appropriate solution.
For eligible online consumer purchases, customers in the Netherlands generally have a statutory withdrawal period of 14 calendar days.
The period generally starts on the day after the customer, or a person designated by the customer, receives the product.
Customers may exercise their statutory right of withdrawal by contacting Treenava within the applicable statutory period.
For Treenava's return process, return requests must be submitted by email to info@treenava.shop .
Where required by Dutch law, Treenava provides an easily accessible cancellation option on the website for exercising the statutory withdrawal right.
The statutory withdrawal right does not apply to every product or situation. Exceptions provided by applicable law may include certain customised products, products that deteriorate quickly, and certain sealed products where the seal has been broken.
In addition to any statutory rights available under applicable law, Treenava accepts eligible return requests within 28 days of delivery.
This 28-day return policy applies to both defective and non-defective products, subject to applicable legal rights and exclusions.
All return requests must be submitted by email to info@treenava.shop .
Please include the order information and explain the reason for the return so that Treenava can review the request.
Once a return request has been approved, Treenava will provide the applicable return label and return instructions by email.
A return shipping fee of €7.00 applies to eligible returns, subject to applicable consumer law.
A €7.00 restocking fee may apply to eligible non-defective returns where permitted by applicable law and the applicable return terms.
Mandatory statutory consumer rights are not restricted by this fee.
Treenava does not offer product exchanges. Customers who require a different product or variation may return the eligible product and place a new order separately.
Defective products are accepted for return. Customers should contact Treenava as soon as reasonably possible after discovering a defect.
Statutory rights relating to defective or non-conforming products remain unaffected.
After the returned product has been received and inspected, an approved refund is generally processed within 7 business days.
Refunds are normally issued using the original payment method, subject to applicable law and payment-provider processing times.
Returned products should be handled with reasonable care. Where permitted by law, deductions may apply if a product has been handled beyond what is reasonably necessary to establish its nature, characteristics, or functioning.
Customers have statutory rights when a product does not conform to the purchase agreement or does not meet the reasonable expectations that apply under Dutch law.
These legal rights apply independently of any additional commercial warranty offered by Treenava.
If a product is defective or does not conform to the agreement, the customer may have the right to repair, replacement, price reduction, or refund depending on the circumstances and applicable law.
Any additional commercial or manufacturer warranty offered for a particular product will be described separately and does not replace or restrict the customer's statutory rights.
Customers must provide accurate and complete information required to process an order, including contact and delivery details.
Customers must not use the website for fraudulent, unlawful, abusive, or malicious purposes.
Unless otherwise stated, website text, graphics, logos, photographs, product presentation, design elements, and other original content belong to Treenava or are used with appropriate permission.
Website content may not be reproduced, distributed, modified, or commercially exploited without appropriate permission, except where permitted by applicable law.
Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited under applicable law.
Treenava aims to keep the website available and functional but cannot guarantee uninterrupted access at all times due to maintenance, technical issues, or circumstances outside our reasonable control.
Treenava may be affected by circumstances beyond its reasonable control, including serious disruptions to transport, communication systems, suppliers, natural events, or other extraordinary circumstances.
Mandatory consumer rights remain unaffected.
Customers are encouraged to contact Treenava directly if they have a complaint concerning an order, product, payment, delivery, return, or other matter.
Email: info@treenava.shop
Phone: +1 (209) 298-3224
We will review complaints and aim to provide an appropriate response within a reasonable period, taking into account the nature and complexity of the complaint.
Personal information collected through Treenava is handled in accordance with applicable data protection requirements and our Privacy Policy .
Information required to process orders, arrange delivery, provide customer support, and comply with legal obligations may be collected and processed as described in the Privacy Policy.
Treenava may update these Terms from time to time to reflect changes in our services, website, business operations, or applicable legal requirements.
The updated version will be published on this page with a revised effective or last-updated date. Changes will not remove mandatory rights already granted to consumers by law.
These Terms are intended to operate in accordance with the mandatory rules applicable to consumer sales in the Netherlands and applicable European Union consumer protection legislation.
If a mandatory provision of Dutch or European consumer law provides a customer with rights that conflict with a provision of these Terms, the mandatory legal provision will prevail.
If you have questions about these Terms of Service, your order, payment, delivery, returns, or other customer service matters, please contact Treenava.
Please review the following pages for additional information about Treenava's services and customer rights.