Privacy Policy

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Privacy Policy - Treenava

Effective Date: September 29, 2026

This Privacy Policy explains how Treenava collects, uses, stores, and protects personal information when you visit our website, browse our products, place an order, or contact us.

Treenava sells physical products and provides delivery services to customers located in the Netherlands. By using our website or purchasing our products, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide when you use our website or place an order, including:

  • Your name and contact information.
  • Email address and telephone number.
  • Billing and shipping address.
  • Order and transaction information.
  • Information you provide when contacting customer support.
  • Website usage and technical information.

2. How We Use Your Information

We use the information we collect for purposes including:

  • Processing and fulfilling your orders.
  • Delivering physical products to your address in the Netherlands.
  • Processing payments securely.
  • Providing customer support.
  • Communicating with you about your order.
  • Improving our website, products, and services.
  • Preventing fraudulent or unauthorized transactions.
  • Complying with applicable legal and regulatory requirements.

3. Payment Information

Treenava offers several payment methods for customers. Available payment methods include:

  • Credit Card
  • Debit Card
  • Google Pay

Payment information is processed through secure payment systems and providers. Treenava does not intentionally store complete payment card numbers or security codes on its own website servers.

4. Shipping and Delivery

Treenava currently delivers physical products within the Netherlands.

Free Shipping:
We offer free shipping throughout the Netherlands.

Shipping and delivery information may be associated with your order, including your name, delivery address, contact information, order details, and delivery status.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help operate the website, remember preferences, understand website usage, improve functionality, and provide a better shopping experience.

Cookies may also be used for security, analytics, and website performance purposes.

6. Website Usage Information

When you visit our website, certain technical information may be collected automatically. This may include information such as your browser type, device type, IP address, operating system, pages visited, and general website interaction information.

This information may be used to maintain website security, troubleshoot technical issues, analyze website performance, and improve our services.

7. Sharing of Information

We may share necessary information with trusted service providers when required to operate our store and fulfill your order.

This may include payment service providers, shipping and delivery service providers, website hosting providers, analytics services, technical service providers, and other vendors that assist us in operating our business.

We only share information when reasonably necessary for the relevant business purpose, to provide requested services, or when required by law.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order processing, customer service, accounting, legal, tax, security, and regulatory requirements.

10. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to request access to, correction of, or deletion of certain personal information.

You may also have rights to object to or restrict certain processing or to request information about how your personal data is handled.

To make a privacy-related request, please contact us using the contact details provided below.

11. Children's Privacy

Our website and services are not intended to knowingly collect personal information directly from children without appropriate authorization.

12. Third-Party Websites

Our website may contain links to third-party websites or services. Third-party websites operate independently and may have their own privacy policies and terms.

We recommend reviewing the privacy policies of any third-party websites that you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website operations, legal requirements, or privacy practices.

When changes are made, the updated version will be posted on this page with a revised effective date.

14. Time Zone

Treenava uses Central European Standard Time (CET) for applicable website, order, communication, and business-related time references.

15. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, you can contact Treenava using the information below.

16. Useful Links