This Refund Policy explains how Treenava handles refunds, cancellations, returned products, and refund processing for eligible purchases made through our online store.
Effective Date: September 29, 2026
Approved refunds will generally be issued using the same payment method used for the original purchase.
Treenava accepts: Credit Card, Debit Card, and Google Pay.
All Treenava prices and refunds are processed in Euro (€ / EUR), unless otherwise clearly stated during checkout.
Once an eligible returned product has been received and inspected, Treenava will process the approved refund within 7 business days.
The 7-business-day processing period begins after Treenava receives and verifies the returned product.
Treenava may inspect the returned product before approving and processing the refund.
Customers will be notified once the return has been received and the refund has been processed.
After Treenava initiates a refund, additional processing time may be required by the customer's bank, card issuer, Google Pay, or other payment processing provider.
For eligible online purchases, consumers may have statutory withdrawal rights under applicable consumer protection law.
When a consumer validly exercises an applicable right of withdrawal, Treenava will process the refund in accordance with applicable legal requirements and this Refund Policy.
Where a returned product must be received before the refund can be finalized, Treenava may wait until the product has been received or until the customer provides evidence that the product has been sent back, where permitted by applicable law.
If a customer selected a more expensive delivery option than the standard delivery method offered by Treenava, any refund of delivery costs may be limited to the amount of the standard delivery method, where permitted by law.
For eligible returns, the following fees may apply where permitted by applicable law and where the applicable fees were properly disclosed.
Where both fees apply, the total potential return-related deduction is €14.00.
The €7.00 restocking fee applies to eligible returns where permitted by applicable law and the terms of this policy.
The €7.00 return shipping fee may also apply to eligible returns as described in this policy.
These fees do not override mandatory statutory consumer rights. If applicable law requires Treenava to bear return costs or prohibits a particular fee, the applicable legal requirement will take precedence.
Returns submitted outside the applicable return period may not qualify for a refund unless Treenava has separately agreed to accept the return or another applicable legal right applies.
A customer may be responsible for depreciation caused by handling the product beyond what is reasonably necessary to establish its nature, characteristics, and functioning, where permitted by applicable law.
Certain products may be excluded from applicable statutory withdrawal rights where a specific legal exception applies.
If your product is defective, damaged on arrival, incorrect, incomplete, or does not conform to the purchase agreement, please contact Treenava before returning the product.
Defective and non-conforming products are handled separately from ordinary change-of-mind returns where applicable.
Depending on the circumstances, the appropriate remedy may include repair, replacement, price reduction, or a refund where the applicable requirements are met.
Refunds are generally issued through the same payment method used for the original transaction, unless another method is agreed with the customer and allowed by applicable law.
If you wish to cancel an order before it has been shipped, please contact Treenava as soon as possible.
If the order has already been shipped, the applicable return or withdrawal procedure may need to be followed.
Treenava will provide the cancellation and withdrawal options applicable to the customer's order and circumstances.
Delivery times are estimates and may vary because of circumstances outside Treenava's reasonable control.
If you have questions about a refund, return, cancellation, payment, or refund processing time, please contact our support team.
Please include your order number and the email address used for your purchase so that we can identify your order.
Email: info@treenava.shop
Phone: +1 (209) 298-3224
For questions regarding refunds, cancellations, or payment processing, contact Treenava.
Please review Treenava's other policies for additional information about orders, delivery, privacy, and terms.