Effective Date: September 29, 2026
At Treenava, we want you to feel confident when ordering from our online store. This Return Policy explains when products can be returned, how to request a return, applicable return costs, and how refunds are handled.
This Return Policy applies to physical products purchased through the Treenava online store for delivery within the Netherlands.
Returns and cancellations are handled in accordance with applicable Dutch and European Union consumer protection laws. Where mandatory consumer rights apply, nothing in this policy is intended to limit those rights.
Treenava offers a 28-day return window for eligible products. If you wish to return a product, you must contact Treenava within 28 days of receiving your order.
The 28-day return window applies to both defective and non-defective products, subject to the conditions described in this policy and applicable law.
Important: Please contact Treenava within 28 days of receiving your order if you wish to request a return. After your return request has been approved, follow the return instructions provided by Treenava and send the product back without unnecessary delay.
Treenava accepts returns for both defective and non-defective products, subject to the applicable return window and the conditions described in this policy.
For non-defective products, the product should be handled with reasonable care and returned in a condition suitable for return. Where possible, products should be returned complete and in their original packaging.
For defective, damaged, incorrect, or non-conforming products, please contact Treenava by email and provide your order number together with photos or other relevant information about the issue.
Products returned should include applicable accessories, components, manuals, and accompanying materials where applicable.
Returns are accepted for both defective and non-defective products. All return requests must be submitted by email within the applicable 28-day return window, unless a different period or remedy is required by applicable law.
For eligible returns, the applicable return shipping cost is €7.00, unless otherwise required by applicable law.
Return shipping fee: €7.00
Restocking fee: €7.00
Treenava will provide the return shipping label by email after the return request has been approved.
Any return or restocking charge will only be applied where permitted by applicable law.
These fees do not restrict mandatory consumer rights relating to defective, damaged, incorrect, or non-conforming products.
All return requests must be submitted by email. To request a return, please email Treenava at info@treenava.shop within the 28-day return window.
Please include the following information in your return request:
After reviewing and approving your return request, Treenava will provide the return shipping label by email.
Once your return has been approved and the return label has been provided, please package the product securely and attach the return label according to the instructions provided by Treenava.
We recommend keeping your return shipment receipt and tracking information until the return has been completed.
Treenava will provide the applicable return shipping label by email.
Once the returned product has been received and inspected, we will process the applicable refund in accordance with this Return Policy.
Where a refund is due, it will generally be made using the same payment method used for the original transaction unless another method has been agreed with the customer.
Refunds are processed in Euros (€ / EUR).
Refund processing: Once the returned product has been received and inspected, refunds are processed within 7 business days.
The time required for the funds to appear in your account may also depend on your bank or payment provider.
If you receive a product that is damaged, defective, incorrect, or does not conform to the purchase agreement, please contact Treenava as soon as possible by email.
Please provide your order number and, where useful, photographs or other information showing the issue.
Depending on the circumstances and applicable law, you may have statutory rights to repair, replacement, price reduction, cancellation, or another appropriate remedy.
If you receive a product that does not match your order, please contact Treenava before sending the product back.
We will review the order and provide instructions for resolving the issue.
Treenava does not offer product exchanges.
If you need a different product, size, or variant, you must return the eligible product according to this Return Policy and place a new order, subject to product availability.
If you wish to cancel an order before it has been shipped, please contact Treenava as soon as possible by email.
We will make reasonable efforts to stop the order before dispatch, but cancellation may not be possible once an order has already entered the fulfillment or shipping process.
Treenava accepts the following payment methods:
All prices and refunds are displayed and processed in Euros (€ / EUR), unless otherwise stated at checkout.
Delivery country: Netherlands only
Shipping cost: Free shipping throughout the Netherlands
Order processing: 1–3 business days
Estimated transit time: 3–5 business days
Estimated total delivery time: 4–8 business days
Order cutoff: 10:00 AM CET
If you have a question, complaint, or concern regarding a return, refund, damaged product, or order, please contact Treenava using the email address below.
Return requests must be submitted by email so that we can review the order and provide the appropriate return instructions and return shipping label.
Store Name: Treenava
Email:
info@treenava.shop
Phone:
+1 (209) 298-3224
Address:
3619 N Hazel Ave
Fresno, CA 93722
United States
Return Method: Email
Return Label: Provided by Treenava
Please contact us by email before sending a return. After approval, Treenava will provide the applicable return shipping label and return instructions by email.
Treenava may update this Return Policy from time to time to reflect changes in our services, procedures, or applicable requirements.
The latest version will be published on this page with the applicable effective date.
This Return Policy is intended to provide clear information about Treenava's return and refund procedures. Nothing in this policy excludes or limits mandatory rights that consumers have under applicable Dutch or European Union law.
© 2026 Treenava. All rights reserved.